Customer Service Rep (02766) - 797 E. Algonquin Rd.

Domino's Franchise • Algonquin, IL

2d • Onsite

About The Position

The Customer Service Representative works in a Domino’s store, providing friendly customer service while supporting order-taking, food preparation, pizza making, sales, and general store operations. Orders are taken by phone and in person, and the role includes addressing customer concerns, handling cash, and upselling. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, though a specific schedule is not stated.

Requirements

• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills for taking and processing orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform physical tasks including standing, walking short distances, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use.
• Ability to lift deliveries weighing up to 50 pounds.
• Ability to work around varying weather and temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.
• Ability to talk and hear on the telephone and use near- and mid-range vision and depth perception.

Responsibilities

• Demonstrate a friendly, positive attitude and provide great customer service.
• Take and process orders over the phone and in person.
• Address customer concerns.
• Handle cash and make correct change.
• Upsell products.
• Make pizzas and prepare food.
• Control food and portion usage and follow hygiene and food safety practices.
• Operate store equipment.
• Stock ingredients and supplies from delivery areas into storage and work areas.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility, including general cleaning duties.
• Perform outside tasks such as removing trash.

Benefits

• In-store training and support.
• Opportunities for career advancement, including progression from customer service to management and franchise ownership.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed