Customer Service Representative
Loving Air•Fredericksburg, VA
•Onsite
About The Position
Loving Air is a locally owned, family-run HVAC company serving homeowners and faith-based organizations in our community. We’re looking for a Customer Service Representative who communicates clearly, solves problems efficiently, and treats every customer with professionalism and care. This is a fast-paced, phone-heavy role that directly impacts customer experience, retention, and company growth. If you’re organized, positive, and confident on the phone – we’d love to meet you.
Requirements
- 1-2 years of customer service or call center experience preferred
- Strong phone and communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office (ServiceTitan experience preferred)
- Strong organizational skills and attention to detail
- Professional appearance and demeanor
- Bilingual a plus
- Customer-first mindset
- Professional communication
- Organization and time management
- Dependability and punctuality
- Team-oriented attitude
- Adaptability under pressure
- Commitment to quality and follow-through
Nice To Haves
- ServiceTitan experience preferred
- Bilingual a plus
Responsibilities
- Answer inbound calls and schedule service appointments
- Provide customers with account information, service history, and pricing details
- Resolve customer concerns, complaints, and inquiries promptly
- Process payments, renewals, membership sales, and cancellation requests
- Follow up with customers to retain services and maintain relationships
- Make outbound calls to previous and current customers
- Accurately document calls, notes, and job details in ServiceTitan
- Support marketing campaigns and promotions
- Identify opportunities to recommend additional services or memberships
- Prepare reports and correspondence as needed
- Represent Loving Air’s core values in every interaction
Benefits
- Competitive hourly pay (based on experience)
- Stable, in-office position
- Supportive leadership and team environment
- Clear expectations and processes
- Opportunities for growth within the company
- A culture built on integrity, urgency, and teamwork
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
