Customer Service Representative
About The Position
At our Component Repair facility in Miami, Florida, we are seeking an ambitious and self-motivated Customer Service Representative who will report to the Customer Service Supervisor and focus mainly on customer service support, handling customer inquiries, providing status to customers, and liaising with other departments to close orders in a timely manner. The ideal candidate should thrive in a in a fast-paced environment, be detail-oriented, have exceptional communication, and analytical skills, as well as be a strong goal-oriented team player. This role is an onsite function. Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.
Requirements
- High School Diploma or Technical School Degree.
- Proficient with Microsoft Office - Excel, Word, PowerPoint, Outlook, Teams.
- Strong communication and analytical skills, process-oriented and organization.
- Must be able to multi-task and prioritize tasks independently.
- Must be able to work onsite.
- Only U.S. Citizens or Permanent Residents will be considered for this position.
Nice To Haves
- College degree in a relevant field.
- Experience in Aviation Industry.
- Experience with Quantum, and Salesforce.
Responsibilities
- Monitor, update, follow up, and process all exchange agreements and materials by working closely with multiple departments.
- Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part.
- Ensure component exchange agreements are provided and compliance is verified before the transaction is completed.
- Ensure timely communication and feedback on daily transactions.
- Monitor and follow up on customer status reports.
- Day-to-day internal customer support as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
