Customer Service Representative
About The Position
Mom's Meals, a leading national provider of refrigerated home-delivered meals in the healthcare market, is experiencing hyper-growth. The Customer Service Representative acts as the primary contact for customers placing meal orders. This role is responsible for delivering excellent customer service while efficiently and accurately processing orders. Mom's Meals is a mission-driven company that invites individuals to join its family. The company provides fully prepared, refrigerated meal solutions directly to homes nationwide for over 25 years, serving seniors, post-discharge patients, and those managing chronic conditions with tailored nutrition. They are a family-operated business seeking fun, compassionate, and friendly people passionate about the well-being of others and with a strong sense of community.
Requirements
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
- Clear oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing core values
Nice To Haves
- 1 year of previous call center experience
- Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
- Previous experience working with HIPAA policies and procedures
- Bilingual (English/Spanish)
Responsibilities
- Handle inbound and outbound customer service calls with our clients placing their meal order
- Address questions, and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
Benefits
- PTO
- benefits available after 30 days of employment
- Free Breakfast & Lunch
- Casual Dress Code
- Tiered growth path for promotion starting Day 1
- Eligible for Referral Bonuses starting Day 1
- Weekly paychecks
- 401k
- Full benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
