Customer Service Representative
About The Position
At Aqua Gulf, we do more than move freight—we deliver reliable transportation and logistics solutions that keep businesses moving. Our success is built on outstanding customer service, operational excellence, and strong customer partnerships. We are seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who enjoys problem-solving, relationship building, and supporting customers throughout the transportation process. If you thrive in a fast-paced environment and are passionate about creating positive customer experiences, we'd love to hear from you.
Requirements
- 1+ year of customer service, customer support, account management, client services, or call center experience
- Strong communication, relationship-building, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and organizational skills
- Proficiency with Microsoft Office, including Outlook, Word, and Excel
- Ability to work independently in a remote environment
- High school diploma or equivalent
- Must be legally authorized to work in the United States
Nice To Haves
- Experience using CRM, customer service, ticketing, or business software systems preferred
- Experience in transportation, logistics, freight, supply chain, or distribution environments preferred
Responsibilities
- Serve as a primary point of contact for customer inquiries, shipment updates, and service requests
- Build and maintain strong customer relationships through proactive communication
- Provide accurate and timely information regarding shipments, delays, and service concerns
- Respond to customer inquiries via phone, email, and other communication channels
- Deliver a professional, responsive, and customer-focused experience
- Investigate and resolve customer concerns in a timely and professional manner
- Collaborate with operations, dispatch, and leadership teams to identify solutions
- Escalate service issues when appropriate while keeping customers informed throughout the process
- Maintain accurate documentation of customer interactions and resolutions
- Monitor shipment activity and freight movement
- Assist with shipment tracing and delivery follow-up
- Coordinate with dispatch, drivers, and operations teams to support customer needs
- Maintain accurate customer records and shipment information
- Support billing, documentation, and service-related inquiries
- Identify opportunities to improve the customer experience
- Communicate customer feedback and trends to leadership
- Participate in training and process improvement initiatives
- Support a culture of teamwork, accountability, and service excellence
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability
- Employee Assistance Program (EAP)
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Professional Development Opportunities
- Additional Voluntary Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
