Customer Service Representative

Georgia Department of Public Health•DeKalb County, GA

4d•Hybrid

About The Position

Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents. Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com. LOCATION: North Health Center DIVISION/DEPARTMENT: Clinical Services SALARY INFORMATION: $35,007.80 Annually / Pay Grade F / Job Code GST120

Requirements

High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR One year of experience in a customer service setting communicating information OR One year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.

Nice To Haves

Prior experience in Public Health setting
Ability to troubleshoot payments
Proficient use of the Patient care management system-insight
Fee collection
Cash draw close out and Cash draw reports.

Responsibilities

Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
May resolve complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors.