Customer Service Representative

Code Red Safety•LaPorte, TX

17d•Onsite

About The Position

CODE RED SAFETY is seeking a Customer Service Representative to join our team. This role provides essential support to our Sales Representatives within the safety product industry. The ideal candidate will be responsible for handling customer inquiries, processing sales orders, and ensuring customer satisfaction through effective communication and problem-solving. This position requires excellent communication and computer skills, with a preference for experience in the safety product industry and knowledge of MS Navision (NAV).

Requirements

Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills (MS Office) with the ability to learn new software.
Proficient in Excel.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Related Industry Experience Strongly Desired
MS Navision (NAV) preferred
Related industry product knowledge preferred

Responsibilities

Support Sales Reps in the safety product industry.
Answer customer phone calls.
Process sales orders.
Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Collect and enter orders for new or additional products or services.
Follow up on customer orders, ensuring product is ordered, shipped, and delivered.
Invoice customer orders.
Research with vendors to find non-stock products.
Ensure that appropriate actions are taken to resolve customers problems and concerns.
Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forward to the assigned specialist or other appropriate staff.
Keep abreast of new company products and services.
Analyze data and statistics, compile, and print reports on overall customer satisfaction.
Identify and implement process improvements.
Perform other related duties for the Branch Manager as assigned.