Customer Service Representative

Service Wizard•Hutto, TX

19d•$19 - $20•Onsite

About The Position

We are hiring a Customer Service Representative. The successful candidate must possess a diverse skill set, able to multi-task, work well under pressure and make sound judgement calls under pressure. Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every single client interaction. This is a full-time, non-exempt level position, reporting to the Client Services Manager. Must have availability to work shifts between 7:30AM and 6:00PM Monday to Friday and 8:00AM-5:00PM every other Saturday. (On that week, choice of Tues, Wed, or Thursdays off). In Office - Hutto, TX

Requirements

Dedicated to providing superior customer service
Exceptional phone and interpersonal skills
Exceptional written and verbal communication skills
Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
Ability to talk and type accurately; typing speed of at least 40 wpm
Proficient in Microsoft Word, Outlook
Availability to work a variable schedule, based upon business needs
Able to work effectively with minimal supervision

Responsibilities

Answer inbound phone calls for scheduling
Handle incoming client calls and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items and communications are fulfilled
Support team in scheduling service maintenance, breakdown, and new equipment replacement
Act as a liaison between the customer and company, ensuring customer needs are met while maintaining a positive, productive open line of communication between the customer and all company departments
Utilize CRM to ensure all activities are documented properly and accurately