Customer Service Representative

TEKsystems•City of Plattsburgh, NY

12d•$17 - $17•Onsite

About The Position

Responsible for outbound calls using call center software for a large medical device company. This role involves developing and maintaining a working knowledge of current products and services, answering calls and emails in a timely manner, and documenting all call information according to standard operating procedures. The representative will answer customer questions about products, services, and general information, process orders, route calls, and follow up as necessary. A key part of the role is reviewing all required documentation to ensure accuracy.

Requirements

customer service
Computer skills
Data Entry

Responsibilities

Develop and maintain working knowledge of current products and services offered by the company
Answer all calls and emails in a timely manner, in adherence to their goals
Document all call information according to standard operating procedures
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
Review all required documentation to ensure accuracy