Customer Service Representative

Copart•Lumberton, NC

2d•Onsite

About The Position

Copart, Inc. is a global technology leader and the premier online vehicle auction platform, with over 200 facilities worldwide. Copart connects vehicle sellers with over 750,000 buyers in more than 190 countries. We are committed to providing an unmatched experience through our people, processes, and technology. The Customer Service Representative (CSR) delivers exceptional service to both internal and external customers. With a deep understanding of Copart's practices, the CSR provides solutions that enhance the customer experience. The primary responsibility is to facilitate the release of vehicles from various locations, including body shops and residences, in addition to other office support functions. As the initial point of contact for many customers, the CSR represents the company professionally. The role may expand to include chat and email support. Responsibilities include answering and making calls professionally, with performance measured on call quality (knowledge, professionalism, follow-up timeliness). The CSR will focus on call resolution, utilizing company resources to gather information and provide solutions to meet customer needs. Other duties may be assigned.

Requirements

High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment

Nice To Haves

One year of office support experience in a customer service role preferred
Bilingual skills a plus
Occasional overtime as needed

Responsibilities

Obtain the release of vehicles from body shops, other locations, and residences.
Provide office support functions as needed.
Answer and place calls in a professional manner.
Focus on call resolution and use company resources to gather information and offer solutions.
Gather information and offer solutions to meet customer needs.
Other duties as assigned.