Customer Service Representative Mid-shift

Logan A/C & Heat Services•Dayton, OH

11d•$17 - $23•Onsite

About The Position

Logan Services is hiring a Mid-Shift Customer Service Representative to join our Dayton call center. You'll help homeowners schedule HVAC and plumbing service, answer questions, and make sure they get the help they need. You'll get a consistent Monday–Friday schedule, paid training, full-time benefits, and opportunities to grow, without having to start your workday first thing in the morning. Since 1969, Logan Services has proudly served homeowners throughout Dayton and expanded into Columbus, Cincinnati, and Northern Kentucky. We're a growing, family-owned company that believes great customer experiences start with great employees. We invest in training, recognize hard work, and provide opportunities to build a career. Many people join Logan looking for a job and stay because they find a career.

Requirements

Excellent communication and active listening skills
Strong attention to detail
Good problem-solving skills
Ability to multitask and learn new systems
Basic computer skills
Reliable attendance and work ethic
Positive, team-focused attitude

Nice To Haves

Customer service experience
Call center or customer support experience
Scheduling experience
Dispatch experience
Reception experience
Administrative support experience
Hospitality experience

Responsibilities

Answer inbound calls from HVAC and plumbing customers.
Schedule, reschedule, and confirm service appointments.
Answer customer questions and help resolve concerns.
Communicate with customers by phone, email, and text.
Maintain accurate customer and appointment information.
Coordinate with dispatch, technicians, and internal teams.
Handle periods of high call volume while maintaining great customer service.
Work toward individual and team goals related to scheduling, booking, and customer satisfaction.