Customer Service Representative
About The Position
The Order Support (Customer Service) Specialist serves as a primary point of contact for Cargo Solutions customers throughout the order lifecycle. This role is responsible for processing customer orders accurately and efficiently, providing timely order status updates, resolving order-related inquiries, and supporting a positive customer experience. The successful candidate will work closely with Sales, Operations, Shipping, and Finance teams to ensure customer orders are entered, processed, shipped, and invoiced accurately and on time. This position requires exceptional attention to detail, strong organizational skills, the ability to manage multiple priorities in a fast-paced environment, and a customer-first mindset.
Requirements
- High School Diploma or GED equivalent.
- 1-2 years of customer service, order entry, inside sales support, or related experience.
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
- Strong attention to detail and accuracy in data entry and documentation.
- Excellent verbal and written communication skills.
- Demonstrated ability to prioritize tasks and manage multiple responsibilities effectively.
- Ability to work collaboratively in a team-oriented environment.
- Strong problem-solving and customer service skills.
Nice To Haves
- Experience processing orders in an ERP system such as NetSuite, Oracle, SAP, Microsoft Dynamics, or similar platforms.
- Experience supporting customers via phone, email, and web-based ordering systems.
- Experience in a high-volume customer service or order management environment.
- Familiarity with CRM systems such as Salesforce.
- Experience coordinating with cross-functional teams including Sales, Operations, Shipping, and Finance.
- Ability to manage competing priorities while maintaining accuracy and responsiveness.
- Experience handling customer inquiries related to order status, shipments, invoicing, and product availability.
- Comfortable working in a fast-paced office environment with frequent interruptions and changing priorities.
Responsibilities
- Process customer orders accurately and promptly through order management systems.
- Review, validate, and approve orders created by customers or team members.
- Generate and distribute order acknowledgments and confirmations.
- Create customer quotations and support the quote-to-order process.
- Respond to customer inquiries regarding orders, product availability, pricing, shipment status, and ordering requirements.
- Provide timely and professional communication regarding order status, delays, and resolutions.
- Support customers utilizing online ordering platforms and self-service tools.
- Investigate and resolve order discrepancies, data issues, and customer concerns.
- Maintain customer, product, and order-related master data and documentation.
- Coordinate with Sales, Operations, Shipping, and Finance to ensure orders are fulfilled and invoiced accurately.
- Follow up on open orders to ensure timely shipment and completion.
- Maintain accurate records and documentation of customer interactions and transactions.
- Contribute to continuous improvement initiatives that enhance customer satisfaction and operational efficiency.
Benefits
- medical insurance plans
- dental and vision coverage
- 401(k)
- flexible time off plans
- paid parental leave
- vacation and holiday leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
