Customer Service Representative

AROW Global Corporation • Mosinee, WI

17h • Onsite

About The Position

Reporting to the Customer Relations Manager, the Customer Service Representative I (CSR I) is the first of three levels of customer service work and is responsible for providing exceptional service to the organization’s customers by managing and maintaining contracts. The CSR I provides information to customers regarding order status, pricing, contract scheduling, etc., and serves as the customer’s voice to the company.

Requirements

• One to three years of related experience or a combination of education and experience.
• Great communication skills.
• Experience using Microsoft Office programs (Outlook, Word, Excel).
• Strong decision-making skills.
• Experience using an Enterprise Resource Planning (ERP) system; knowledge of IFS preferred.
• Ability to multi-task and solve problems.

Nice To Haves

• High school diploma or two-year business administration degree/certification (or related program) preferred.

Responsibilities

• Establish and maintain positive working relationships with customers through exceptional customer service.
• Provide accurate and timely information regarding the status of open orders and resolve any potential issues relating to products, services, billing, etc.
• Address and process the return of non-conformance material and issue credits to customers.
• Organize and maintain multiple customer contracts simultaneously.
• Utilize creative problem-solving skills to ensure on-time delivery of customer products.
• Accurately enter all required information into computerized systems to create and maintain the customer database.
• Provide support to the outside sales representatives as needed.
• Build foundational skills of the customer service team.
• As part of the AROW Global team you will need to understand the AROW Business System policy and objectives and how you affect conformance to them.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree