Customer Service Representative- Train Onsite Work from Home Salary up to $21/hourly
About The Position
Are you passionate about delivering exceptional client experiences and making a real difference at the first point of contact? At Citi, our Customer Service Advocates are the voice of the bank — resolving client inquiries across multiple platforms, protecting client relationships, and ensuring every interaction reflects the high standards our customers deserve. This is an entry-level opportunity to build a meaningful career within one of the world's leading financial institutions, where your impact is felt from day one. Attached resume is required to be considered. Train on site/ Home Office Program This position requires you to complete training on site at 4600 Houston Dr. Florence, KY 42051. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions, and required technology. Ready to launch your next career journey? This full-time position comes with a fantastic benefits package designed to support you every step of the way!
Requirements
- 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
- Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
- Clear and confident communicator — both verbally and in writing — with the ability to engage clients professionally across different situations.
- Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality.
- High School diploma or equivalent.
- Attached resume is required to be considered.
Responsibilities
- Serve as the first point of contact for clients, evaluating and resolving service inquiries across multiple channels to deliver timely, accurate, and effective solutions.
- Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
- Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
- Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
- Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
- Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.
Benefits
- Day 1 Health Coverage: Medical, Dental, Vision
- Flexible work strategies
- Collaborative community that champions your growth
- 401(k) matching
- Tuition reimbursement
- Generous paid time off including vacation and holidays.
- Confidential mental health resources and assistance programs.
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
