CSR - Full - Time

PAY-O-MATIC CK CASHI•New York, NY

47d•Onsite

About The Position

Pay-O-Matic (POM) is seeking a passionate Customer Service Representative to help customers accomplish their financial needs by providing relatable products and services. As a Front-Line Customer Service Representative, you will be responsible for maintaining optimal services and providing valuable customer service. Schedules may include weekends, holidays, and floating to nearby stores when needed. Pay-O-Matic is New York City’s most accessible financial services company, transforming lives and communities. It is a diverse and passionate customer-centric company with scores of employees working in more than 100 locations, providing instant gratification to customers through rapid check cashing, bill payments, and various other products and services. The company supports its employees in achieving their professional aspirations, offering opportunities to learn new skills, build a career, and receive a great compensation package. POM values in-person collaboration, learning, and ideation, believing it creates value through common ways of working and supports the execution of company objectives.

Requirements

One to two years related experience or equivalent.
Superb customer service skills.
Excellent communication skills.
Proficient computer operator.
Commitment to excellence and high standards.
Strong multi-tasking skills.
Ability to work independently and as a member of a team.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to effectively communicate with people at all levels and from various backgrounds.
Acute attention to detail.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Nice To Haves

Bilingual language skills

Responsibilities

Effectively identifies and responds to customers’ needs.
Processes customer transactions including but not limited to cashing checks, money transfers, bill payment and selling a wide range of pre-paid products; ensures all necessary information is in place prior to completing transactions.
Opens new preferred customer accounts and issues preferred customer cards like the inPower debit card.
Ensures completion of customer transactions in a timely and courteous manner.
Establishes and maintains customer accounts by updating photos, addresses, phone numbers, etc.
Maintains working knowledge of all Payomatic’s products and services.
Responds to customers’ inquiries regarding their accounts or Payomatic’s products and services in a professional and courteous manner.
Promotes Payomatic’s services by offering customers information on valuable services.
Performs check verification using the Loss Prevention Department as a tool.
Sells money orders, postage stamps, Metro cards etc.
Maintains a safe and secure work environment by following Payomatic’s safety/security policies and procedures.
Follows all Company’s cash handling procedures.
Maintains cleanliness and organization of the Secure (teller) Area throughout the shift.
Performs routine store cleaning duties including sweeping and mopping the store lobby and Secure Area, wiping down counters and high-touch surfaces, and maintaining an orderly and professional customer environment.
Empties trash receptacles, replaces liners, and transports garbage to designated disposal areas following company procedures.
Cleans and restocks restrooms as needed, including replenishing soap, paper products, and other supplies.
Performs opening and closing cleaning routines as assigned, ensuring the store is presentable and safe for customers and staff.
Follows all safety and sanitation procedures when handling cleaning materials and equipment.
Performs cash drawer opening and closing procedures at the beginning and the end of the shift; reconciles checks cashed, payments made and other transactions performed during his/her shift.
Performs other duties as assigned by supervisor.