Customer Service Representative

US DISPLAY GROUP INC•Mcdonough, GA

17d•Onsite

About The Position

The CSR position is an extension of the Sales team and has responsibility for supporting an assigned customer account base. The CSR will assist sales by maintaining accounts while developing strong customer relationships to support and promote current and future business opportunities. The CSR will lead various projects and see them through to completion in a timely fashion.

Requirements

High school diploma or equivalent required.
Experience in CORRUGATED manufacturing process is REQUIRED.
Minimum of 2+ years of customer service accounts management in Corrugated Manufacturing.
Demonstrate an aptitude for customer service, computer, and administrative skills.
Communicate clearly and effectively in both verbal and written formats in English.
Ability to read and required to follow instructions on factory masters.
Good performance/work history

Nice To Haves

Some college and/or a combination of Sales or Customer Service experience is preferred.
Four-year degree desired.

Responsibilities

Place orders on a timely basis for purchases of materials and supplies to be used in production.
Process billing.
Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
Maintain customer files.
Process new items.
Process purchase orders.
Coordinate accounting credits.
Record and distribute customer order changes.
Fax confirmations to customers
Assist sales personnel as appropriate and assist in generating supplemental sales.
Track warehouse items to ensure availability and that agreed-upon minimum/maximum levels are followed.
Analyze monthly usage and re-stocking per customer
Complies with company policies and procedures.
Additional duties as assigned by management.