Customer Service Representative

Callaway Golf•Washington, DC

1d•$22 - $33

About The Position

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf. Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer. Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission! By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. At Callaway we don’t settle or rest on our laurels and we never, ever leave well enough alone. We tinker, tweak and test while making constant strides to break through. Everything we do is about making the turn and improving the game. As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Requirements

Proficient in basic sales skills to process overflow Sales order requests and manage order status inquiries.
Experience comes in many forms, skills are transferable, and passion goes a long way.

Nice To Haves

If your experience is close to what we’re looking for, please consider applying.

Responsibilities

Handle an average of 100 incoming account/consumer calls per day exceeding customer’s expectations on each interaction.
Responsible for explaining the features and benefits of Callaway’s past and current product lines.
Make decisions regarding warranty and non-warranty issues and process return authorizations in SAP.
Responsible for processing return authorizations for credit, evaluating and requesting pricing adjustments for accounts as necessary.
Process SAP transactions including sales orders
Respond to inquiries from Accounts and consumers regarding the status of Sales and Customer Service orders.
Service overflow new sales order requests from accounts, using Sales skills to cross-sell/up-sell.
Trouble shoot account and consumer problems as well as UPS tracing/follow up as necessary.
Responsible for directly handling service requests for 3-4 Outside Sales Representatives.
Stay abreast of industry current events and trends.
Demonstrate use of good customer service skills to provide excellent customer service on every interaction.
Utilize efficiencies in multi-tasking to operate simultaneously in SAP, Callaway Connect, Outlook, and Intranet based tools and minimize AUX time.
Proficient in basic sales skills to process overflow Sales order requests and manage order status inquiries.
Work with Repair Coordinator and Customer Service Adjustments Coordinator to trouble shoot shipping, billing and repair issues.
Process ZV17’s to ensure return authorization for repairs are processed quickly.
Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy.