Customer Service Representative

Ruth Eckerd Hall•Clearwater, FL

19d•Onsite

About The Position

To serve the Mission, Vision and Values of REH, Inc. by providing efficient and professional customer service in the Ticket Office. This position will be assigned to shifts at any of our venues, including Ruth Eckerd Hall, Bilheimer Capitol Theatre and The BayCare Sound.

Requirements

High school diploma or equivalent.
One to three years in a customer service or public contact role.
Demonstrated willingness and ability to provide outstanding customer service skills.
Ability to work effectively with patrons and staff to meet needs.
Ability to transcribe numbers accurately and handle transactions.
Demonstrated proficiency with computer skills.
Strong customer service focus.
Demonstrated mastery of ticketing processes, preferably with Tessitura.
Ability to multi-task and be successful in a high volume fast-paced environment.
Valid driver's license and safe driving record.
Successful completion of a background check and drug screen.

Nice To Haves

Preferably with Tessitura.

Responsibilities

Sell event tickets through computerized ticketing system.
Process mobile, counter, mail and phone ticket orders in a timely and efficient manner.
Provide event, ticket, membership and facility information to the public with enthusiasm.
Balance cash drawer.
Build accurate constituent files; add Notes and Research as needed.
Respond to customer questions and concerns with professionalism.
Assist in training new staff as assigned.
Assist with clerical duties as directed.
Find opportunities to Up-sell; not afraid of the “ask”.
Ability to work flexible hours including evenings, nights and weekends.
Professionally represent Ruth Eckerd Hall at all times.
Complete all other duties as assigned.