Customer Service Representative

Tip Top Garage Doors • Charlotte, NC

7h • $20 - $24 • Onsite

About The Position

Tip Top Garage Doors is seeking an experienced Customer Service Representative to join their Indian Trail team. This role is ideal for individuals with experience in home services industries such as plumbing, HVAC, electrical, garage doors, or solar. The representative will be responsible for managing customer calls, booking appointments, coordinating with technicians, and ensuring smooth communication between customers, technicians, and the office staff. The position requires a proactive approach to customer needs and a commitment to follow-through.

Requirements

• At least one year of customer service experience in a residential service industry, such as plumbing, HVAC, electrical, garage doors, or solar.
• Experience booking service appointments and supporting a busy service office.
• Strong phone skills and the ability to build trust with customers quickly.
• The ability to manage calls, scheduling software, and customer records accurately.
• A calm, practical approach to urgent requests, schedule changes, and frustrated customers.
• Reliability, attention to detail, and consistent follow-through.
• Availability to work Monday–Friday, 7:00 a.m.–4:00 p.m., with rotating weekends.
• High school diploma or equivalent.

Nice To Haves

• ServiceTitan experience is strongly preferred; experience with similar service management software is also valuable.

Responsibilities

• Turn incoming calls into scheduled service appointments by listening carefully, asking the right questions, and explaining next steps.
• Handle a high volume of calls with professionalism, accuracy, and a sense of urgency.
• Gather and document customer information, service concerns, and appointment details so technicians arrive prepared.
• Coordinate with technicians and office staff to support scheduling and communicate changes.
• Keep customers informed about appointments, service updates, and follow-up needs.
• Resolve routine concerns with empathy and sound judgment, bringing more complex issues to the appropriate team member.
• Maintain accurate customer records and take ownership of follow-up so details don’t fall through the cracks.
• Learn our garage door services and help customers understand their options.

Benefits

• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Employee discounts and referral program
• Paid training and ongoing support
• A supportive team and opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED