Customer Service Representative

Pridgeon & Clay • Grand Rapids, MI

16d

About The Position

The Customer Service Representative provides assistance to Pridgeon & Clay customers, assisting them with their production needs in an exemplary manner according to the company quality policies. Pridgeon and Clay is one of the largest independent, value-added manufacturers and suppliers of automotive stamped and fine-blanked components in the United States, founded in 1948. The company recognizes and embraces diversity and is committed to being a great corporate citizen and playing a role in producing the highest quality products and services.

Requirements

• A bachelor's degree
• Proficiency in MS Office (including Outlook, Word, and Excel)
• Excellent problem-solving and communication skills
• Ability to effectively and professionally interact with internal and external customers
• Exceptional organizational skills and attention to detail
• Ability to function in a stressful environment while handling different requests from multiple customers
• An excellent work record, including attendance

Nice To Haves

• Experience in the automotive industry
• Experience with Electronic Data Interchange (EDI)
• Experience with Enterprise Resource Planning (ERP) software (QAD specifically)

Responsibilities

• Review customer orders, and change requests through EDI, web-based portals, and spreadsheets, and update into Pridgeon & Clay's ERP system.
• Determine delivery implications and resolve problems or concerns meeting customer demand.
• Negotiate with the customer regarding the responsibility of premium freight when needed.
• Evaluate critical orders and inventory shortages and assign priorities.
• Communicate needs to production/scheduling and distribution center.
• Participate in meetings/trips to customer facilities, along with Account Managers, to establish, build and maintain strong, personal customer relations.
• Participate in customer specific teams to provide input and strategies that focus on both Pridgeon & Clay's and the customer's needs and concerns.
• Work with Account Managers on contract review.
• Assist Accounts Receivable department on pricing and/or invoice discrepancies.
• Proactively work with Pridgeon & Clay's distribution centers to ensure all paperwork has been completed as directed by our customers.
• Learn, understand and utilize guidelines/requirements for international shipments and the necessary paperwork.
• Review and interact with customer's logistical websites and providers on an on-going basis.
• Ensure window times, shipment weights, and customer's basic shipment information is met.
• Relay all pertinent information to distribution center.
• Call trucking companies to obtain quotes for standard and expedited shipments, when needed.
• Participate in, and support lean initiatives, continuous improvement and problem solving events, identifying and eliminating all types of waste.
• Organize and maintain efficiency of personal work area and 5S zone.
• Consistently adhere to, and support, company policies and procedures including ISO, IATF 16949, and safety regulations.
• Effectively communicate with co-workers and management personnel to enhance teamwork and communication initiatives.
• Provide necessary, accurate, and timely feedback of all pertinent information to co-workers and management.
• Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job.
• Accept instructions and duties in a positive manner.
• Treat all co-workers with dignity and respect.
• Assist in maintaining company values (Integrity, People, Customers, Ownership, We Can If..., Safety) daily, through thoughts and actions.
• Perform other duties as assigned by manager.

Benefits

• Premium medical and prescription coverage starting at just $10.00 per week for employee coverage
• Dental
• Vision
• 401(k) with company match
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level