Customer Service Rep(02929) - 304 E Hwy 50
About The Position
Join the team at the O'Fallon location at 304 E Hwy 50 as a Customer Service Representative. The role focuses on delivering positive customer experiences while supporting daily operations in a fast-paced, high-volume environment. Responsibilities include taking and processing orders and payments, preparing products, addressing customer needs, maintaining a clean and hygienic work area, and collaborating with colleagues. The role also involves regularly standing for extended periods and lifting items weighing up to 25 lbs. Flexibility to work evenings, weekends, holidays, and various shifts is needed.
Requirements
- Excellent verbal and written communication skills and a friendly, positive, approachable attitude.
- Ability to follow directions and company procedures and maintain organizational standards.
- Basic math skills for cash handling, order processing, and transactions.
- Ability to multitask and work efficiently in a fast-paced, high-volume environment.
- Willingness to support and collaborate with colleagues.
- Physical ability to stand for extended periods and regularly lift up to 25 lbs.
- Customer-focused approach and commitment to providing exceptional service.
- Ability to remain calm and professional under pressure and during busy shifts.
- Basic computer skills for operating point-of-sale systems and ordering platforms.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
- Must be able to pass a pre-employment drug test and criminal background check.
Nice To Haves
- Food handling experience or willingness to learn food safety protocols.
- High school diploma or equivalent.
Responsibilities
- Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly, professional demeanor.
- Process cash and credit card transactions accurately.
- Prepare and assemble products according to company standards and recipes.
- Address customer inquiries and concerns and work to ensure customer satisfaction.
- Maintain a clean, organized, and hygienic work environment.
- Collaborate with team members to support smooth operations during peak periods.
- Assist with cleaning and maintenance tasks as needed.
- Regularly handle and lift items weighing up to 25 lbs.
- Follow food safety, hygiene, and company regulations.
- Remain calm and professional while managing multiple tasks and customer requests.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
