Customer Service Representative

AmeriVet • Castroville, TX

18d • Onsite

About The Position

This role involves greeting clients with warmth and professionalism, managing phone calls, scheduling appointments, and coordinating patient flow. The representative will handle check-ins, check-outs, and payments, supporting both clients and medical staff in a fast-paced environment where teamwork is essential. The position requires bringing positivity and problem-solving skills to each interaction. AmeriVet is committed to team member growth, development, well-being, and success, empowering them with resources, support, and opportunities to thrive and make an impact.

Requirements

• Strong communication and customer-service skills
• Ability to multitask in a busy environment
• Comfort working under moderate stress while staying upbeat
• A love for pets and a desire to help their people

Nice To Haves

• Previous veterinary experience is a plus but not required
• Avimark experience preferred, but not required

Responsibilities

• Greet clients with warmth and professionalism
• Manage phone calls
• Schedule appointments
• Coordinate patient flow
• Handle check-ins, check-outs, and payments
• Support both clients and medical staff
• Bring positivity and problem-solving skills to each interaction

Benefits

• Medical, Dental, Vision insurance
• 401k and employer matching
• 401K
• Pet care discounts
• Great work/life balance-no weekends or evenings!
• Tailored development programs, mentorship, and career pathing
• Competitive pay
• performance bonuses
• student loan assistance
• life insurance
• mental health resources
• Generous paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed