Customer Service Rep.
CAI•,
•Remote
About The Position
A Customer Service Representative is responsible for learning to provide 1st level phone and email-based customer service support. We are seeking Customer Service Representatives to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is remote and full-time. Due to our end client, clients must reside in North Carolina.
Requirements
- High school diploma or equivalent
- Experience in customer service, ideally in a healthcare setting
- Strong communication skills, both verbal and written
- Ability to handle stressful situations with patience and professionalism
- Proficiency with computers and typical office software
- Flexibility to work holidays and extended hours as required by the Department.
Nice To Haves
- higher education or certifications in healthcare or customer service preferred
- Knowledge of healthcare systems and terminology is a plus
Responsibilities
- Respond to provider questions, emails, and calls in a timely and professional manner
- Assist with navigating and resolving a variety of issues, including claims and continuity of care
- Work towards meeting and exceeding call center metrics
- Manage a high volume of inbound and outbound calls with efficiency and courtesy
- Maintain detailed records of interactions, transactions, and comments
- Collaborate with Provider Relations and Contracts teams to ensure seamless service
- Contribute to team efforts by accomplishing related results as needed
Benefits
- medical, dental, and vision insurance
- 401k retirement account access
- paid sick leave
- other paid time off as provided by applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
