Veterinary Receptionist - Columbus, GA

Vetcor • Columbus, GA

7d • Onsite

About The Position

At Northridge Animal Hospital, we are passionate about the care we provide to our patients and clients. Our goal is to provide the highest quality care throughout every stage of a pet’s life while building lasting relationships with the families we serve. When you join the Customer Service Representative team at Northridge Animal Hospital, you become part of a compassionate, professional, and collaborative veterinary family dedicated to helping pets and the people who love them. We believe in supporting one another, encouraging growth, and creating an environment where every team member can thrive. This is a fast-paced environment that keeps every day engaging, and we foster a team that supports one another and works collaboratively.

Requirements

• Minimum of 1 year of Customer Service Representative experience required
• Strong communication and client service skills
• Ability to multitask efficiently in a fast-paced environment
• Positive attitude and team-oriented mindset
• Compassion, patience, and professionalism during challenging situations
• Strong attention to detail and organizational skills
• Ability to build rapport with clients, coworkers, and leadership
• Passion for learning, growing, and sharing knowledge with others
• Genuine love for pets and the people who care for them

Responsibilities

• Answer incoming phone calls and assist clients with questions and scheduling
• Take messages and communicate effectively with the veterinary team
• Deliver exceptional customer service and compassionate client support
• Maintain accurate client and patient records
• Process invoices, payments, and cash transactions
• Educate clients about hospital services and patient care recommendations
• Support hospital workflow and maintain a positive client experience
• Practice proper infection control and hospital safety protocols
• Communicate professionally and compassionately with clients and coworkers
• Help create a welcoming, supportive environment for pets and their families

Benefits

• Competitive pay
• Flexible compensation based on experience and growth potential
• 401(k) matching
• Referral bonuses
• Comprehensive medical, dental, and vision coverage with supplemental options
• Generous PTO
• Employee discounts
• Ongoing training
• Mentorship
• Opportunities for continued learning and career development
• Supportive team culture
• Work-life balance
• Employee Assistance Program
• Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Sick Time / Paid Time Off
• Employee pet discounts on services and products
• Pet food discount program
• Professional development opportunities
• Continuing education opportunities
• Supportive leadership and collaborative team culture
• Employee discount program
• Scheduling support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed