Customer Service Representative

A.P. Moller - Maersk•Edison, NJ

17d•$24 - $26•Onsite

About The Position

The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service and support throughout the transportation and logistics process. This role is responsible for managing customer inquiries, coordinating shipment activities, resolving service-related issues, and ensuring accurate and timely communication between customers, carriers, terminals, and internal stakeholders. The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced logistics environment. Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Requirements

1-3 years of customer service experience, preferably in logistics, transportation, or supply chain operation
Strong communication, problem-solving, and organizational skills
High proficiency with Microsoft Office Suite, including Excel and Outlook
Experience working with transportation, customer service, or operational systems preferred
Ability to manage multiple priorities in a fast-paced environment
Must be authorized to work for any employer in the U.S.

Nice To Haves

Experience working with transportation, customer service, or operational systems preferred

Responsibilities

Serve as a primary point of contact for customer inquiries regarding shipments, deliveries, and transportation services
Respond to customer requests via phone, email, and internal communication platforms in a professional and timely manner
Provide shipment status updates and assist customers with tracking freight and delivery schedules
Support the processing of customer orders, service requests, and transportation documentation
Coordinate with operations, dispatch, warehouse, and transportation teams to ensure customer needs are met
Escalate service issues and exceptions to appropriate teams while maintaining clear communication with customers
Maintain accurate records of customer interactions, shipment information, and service activities
Assist with resolving delivery issues, appointment scheduling, and customer concerns
Support daily administrative tasks and data entry within company systems
Contribute to a positive customer experience by building strong relationships through effective communication and problem-solving