CUSTOMER SERVICE REPRESENTATIVE
Cascade Residential Servi•Cocoa Beach, FL
•Onsite
About The Position
The Customer Service Representative is responsible for interfacing with customers in both in-person, phone, and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
Requirements
- High School Diploma/GED or equivalent experience
- Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service
- Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
- Ability to time manage, set timeline goals and prioritize tasks
- Ability to work independently and exercise sound judgment and problem-solving
- Excellent oral/written communication skills
- Proficiency with computers
- Ability to work in a team environment and take direction from management and supervisors
Nice To Haves
- Prior experience with the public (customers) in a fact paced environment a plus
- Prior experience as a cashier a plus
- HVAC industry-specific experience.
Responsibilities
- Portraying a positive company image and engaging in professional and friendly communications with customers
- Processing orders by mail, telephone, fax, email, or other employees
- Actively listening to customer needs and inquiries to determine appropriate service actions
- Assisting colleagues and other employees with administrative duties
- Serving as the cashier and being primarily responsible for answering telephones, handling cashier transactions, and performing other clerical duties
- Referring any customer questions regarding products or services to the appropriate person
- Establishing and maintaining customer profiles and preparing required documentation
- Performing accurate company-required recordkeeping
- Efficiently and correctly corresponding with third-party providers to obtain payments
- Resolving customer problems, such as shipping or invoicing problems, insurance issues, etc.
- Informing customers of prices, scheduled work dates, anticipated delays and any additional information needed by customer; recording or filing copy of order received
- Following-up on orders to ensure successful completion of work by specified dates
- Preparing receipts and shipping documents
- Performing other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
