Remote Customer Service Representative - SolvOne

SolvOne • Nashville, TN

3d • Remote

About The Position

SolvOne is looking to add the right candidate to our growing Remote Customer Service Representative Dispatch Team! At SolvOne, we provide 24/7/365 service for our clients in the Petroleum Industry. When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to their location to fix the issue. For more information about SolvOne and the services we offer to the Petroleum Industry, please visit our website at www.solvone.com

Requirements

• 1 year of customer service-related experience
• A strong internet connection and the ability to setup a home office with company provided equipment
• Must be a resident of Tennessee in the Nashville area
• Have a positive attitude, great work ethic and a passion for helping others
• Be dependable and committed to be at work on time and ready to do your best each day
• Dedicate your full attention to your work by not providing care for others during work hours
• Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation
• Successfully pass a computer skills assessment, training evaluations, and the trial service period
• Successfully pass a pre-employment drug screen and background check

Nice To Haves

• Bilingual is a plus but not a requirement

Responsibilities

• Dispatch a technician to their location to fix the issue.
• Provide superior service for our customers, and support them through both phone and computer interactions.
• Learn new information, policies and skills including software and petroleum industry knowledge.
• Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills.
• Work at a desk and effectively utilize a phone and computer for the length of your shift.

Benefits

• Work from home
• Pay rate of $18.00 an hour starting.
• Internal growth and wage increase opportunities for those that excel
• Internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available
• A fun and rewarding environment with giveaways and employee recognition programs
• Training classes are small, so each new hire gets the individual training needed to succeed
• Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done
• medical and dental insurance
• long-term disability and life insurance
• paid vacation and sick time
• holiday pay
• 401k savings plan
• referral bonuses
• wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed