Remote Customer Service Representative

TEKsystems•Jacksonville, FL

4d•$17 - $17•Remote

About The Position

This is a 100% remote contract position with a pay rate of $17/hr. The role requires the representative to engage with customers over the phone and via online chat, assist them with managing their accounts, verify eligibility for coverages, review healthcare options, and find creative solutions to customer problems. The position also involves diagnosing and resolving issues, adapting to changing project updates, demonstrating corporate values, and adhering to regulated communication guidelines. Extensive self-study, training, and testing are required, with progression dependent on passing exams. The role includes inputting customer information into a database and performing various administrative duties.

Requirements

Must be fully available for shifts ranging between 7:45 am and 10 pm, Monday - Friday
Ability to adhere to regulated guidelines for communications via all channels
Ability to interpret and follow defined procedures and policies
Must pass required exams for training and certifications

Responsibilities

Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages/review healthcare options etc.
Find creative solutions to any, and all, consumer problems that arise
Diagnose, assess, and resolve problems or issues in a timely manner
Display flexibility and willingness to accept constantly changing project/program updates
Demonstrate corporate values on a consistent basis
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Interpret and follow defined procedures and policies
Input customer information into a database
Various administrative duties as assigned