Customer Service Representative

NEB Corp•Brownsville, WI

20d

About The Position

As a Customer Service Representative, you will have the opportunity to create a difference in the lives of our customers every single day. You will be responsible for completing account transactions, offering appropriate bank products and services, opening new accounts, as well as providing guidance to help customers make decisions about their financial needs.

Requirements

Excellent customer service
Attention to detail
Great communication
Ability to multi-task
Problem solving skills
Ability to work independently as well as part of a team
Interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor throughout the day.
Maintain composure and professionalism under pressure, including the ability to effectively deal with unexpected situations and potentially difficult engagements and to maintain a cohesive work environment with coworkers.
Maintain the highest level of confidentiality and discretion of customer and bank information.
Show high attention to detail, with the ability to problem solve basic issues.
Operate a computer and other standard office equipment.
A high school diploma or equivalent.
Cash handling and customer service experience.
May require travel to neighboring offices for staffing coverage upon request.

Responsibilities

Completing account transactions
Offering appropriate bank products and services
Opening new accounts
Providing guidance to help customers make decisions about their financial needs

Benefits

Health, Dental, and Vision Insurance
Health Savings Account with Employer Contributions
Short and Long Term Disability
Employer Paid Life and AD&D Insurance
Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
401(k) with Employer Match & Profit Sharing
Paid Time Off
Flexible scheduling
Education Assistance Program
Product & Service Discounts & more!