Customer Service Representative
About The Position
The number one outlet center in the LA area is hiring qualified Customer Service Representatives to provide exceptional 5 Star Customer Service to ensure customers enjoy a great shopping experience. Maintain a high level of communication between customers, tenants and with all management and employees of the Center. Ensures Customer Service area is open and closed timely (opening/closing time may vary). Ensure cleanliness for the Customer Service area, including inventory and stock is accounted for and tracked. Assist all customers and tenants via phone or in person with general information, store locations, directions, business hours, transportation info and Special Event info. Serve as a representative of the California Welcome Center, providing visitors with travel and tourism information. Assist the Marketing/PR department with traffic reports, special events, group sales, sponsorships, marketing initiative and promotion execution and ensures brochures/directories/promotional material is stocked at counter and throughout the center. Maintain stroller/wheelchair rentals and ensure all are returned in good condition. Process management and customer gift cards. Collects customer complement and complaint forms and distributes to Customer Service Manager. Assist the tourism department with greeting tour buses, special events, tour groups, and VIP Lounge coverage including maintaining stock and cleanliness. Conduct regular property walkthroughs and promptly report any issues or maintenance needs, including but not limited to common areas, back of house, elevators and restrooms. Monitor and assist vending machine operations, including reporting malfunction or low stock.
Requirements
- High school diploma or general equivalency diploma (G.E.D.).
- 0 - 2 years of experience in the field or in a related area preferred.
- Entry-level experience using MS Office applications (for data entry, reports).
- Ability to conduct research using the various search engines on the Internet.
- Entry-level experience using Social Media Networking applications.
Responsibilities
- Provide exceptional 5 Star Customer Service to ensure customers enjoy a great shopping experience.
- Maintain a high level of communication between customers, tenants and with all management and employees of the Center.
- Ensure Customer Service area is open and closed timely.
- Ensure cleanliness for the Customer Service area, including inventory and stock is accounted for and tracked.
- Assist all customers and tenants via phone or in person with general information, store locations, directions, business hours, transportation info and Special Event info.
- Serve as a representative of the California Welcome Center, providing visitors with travel and tourism information.
- Assist the Marketing/PR department with traffic reports, special events, group sales, sponsorships, marketing initiative and promotion execution.
- Ensure brochures/directories/promotional material is stocked at counter and throughout the center.
- Maintain stroller/wheelchair rentals and ensure all are returned in good condition.
- Process management and customer gift cards.
- Collect customer complement and complaint forms and distributes to Customer Service Manager.
- Assist the tourism department with greeting tour buses, special events, tour groups, and VIP Lounge coverage including maintaining stock and cleanliness.
- Conduct regular property walkthroughs and promptly report any issues or maintenance needs, including but not limited to common areas, back of house, elevators and restrooms.
- Monitor and assist vending machine operations, including reporting malfunction or low stock.
Benefits
- Vacation and Personal paid-time-off
- Employee wellness incentive program
- A positive and productive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
