Customer Service Representative

GS Global Resources • Mukwonago, WI

8d • Onsite

About The Position

GS Global Resources, a growing distributor, manufacturer and systems integrator located in Mukwonago, WI is known nationally as a supplier of mobile and industrial hydraulic systems and electronic control systems.

GSGR places great value on satisfaction in the workplace, personal development, creativity, professional work, team work, and providing a safe working environment. Our company’s success is based on the commitment of highly motivated and competent employees who actively shape the future of the company.

Requirements

• Strong organizational skills and detail oriented
• Outstanding interpersonal and written communication skills
• Ability to problem solve in complex situations
• High school diploma or equivalent work experience
• 3-5 years of customer service experience in a technical or manufacturing environment
• Ability to multi-task in a fast paced environment
• Strong computer skills

Nice To Haves

• Experience with O.E.M.’s is a plus.

Responsibilities

• Enter and coordinate customer orders to insure accuracy and timely delivery of products
• Answer customer calls inquiries timely via phone or email
• Gather part and price information and quote custom assemblies and components
• Expedite special orders and pricing with suppliers
• Monitor customer reports to proactively address concerns and on-time delivery
• Coordinate new project development/prototypes between multiple departments
• Balance account and workload priorities to meet customer deadlines
• Attend Production, ECO and new product meetings and update other departments on order status
• Assist Purchasing with component expedites
• Work with Sales and Buyers to organize and monitor stocking programs for customers to find appropriate levels to ensure timely delivery
• Enter and participate in resolution of Probtraks for customer delivery and quality issues

Benefits

• Wellness program – your very own personal fitness coach! And onsite chiropractor!
• Full tuition reimbursement for job-related courses
• Medical, dental, vision, short and long-term disability, 401k match, paid time off and more
• Sign-on, Retention, and Profit Sharing bonuses!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED