Customer Service Representative
Energy Partners LLC•Hamilton, MT
•Onsite
About The Position
The Customer Service Representative (CSR) serves as the primary point of contact for our customers by providing exceptional service, answering questions, processing orders, preparing correspondence, resolving concerns, and ensuring a positive customer experience.
Requirements
- Follow all company policies, procedures, and safety standards.
- Demonstrate honesty, integrity, confidentiality, dependability, and professionalism.
- Maintain a positive attitude and strong work ethic.
- Possess excellent customer service and communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Work collaboratively as part of a team.
- Maintain a professional appearance and demeanor.
Responsibilities
- Maintain a positive and professional attitude toward customers at all times.
- Respond promptly and courteously to customer inquiries.
- Answer incoming calls and assist customers with service requests.
- Process customer orders and update account information.
- Resolve customer concerns by identifying issues, determining solutions, and following through to completion.
- Build strong customer relationships through clear and effective communication.
- Coordinate with drivers, service technicians, and other departments to ensure customer needs are met.
- Maintain accurate customer records and documentation.
- Assist with administrative and office support functions as needed.
Benefits
- medical
- dental
- vision
- paid time off
- floating holidays
- 401(k) retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
