Customer Service Representative - Assistance Services $21.98/h
Global Excel Management•Windsor, ON
•CA$22•Onsite
About The Position
As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.
Requirements
- College diploma or equivalent
- Experience in customer service, telecommunications and/or claims assistance
- Excellent communications skills in English
- Customer service oriented
- Ability to work with people in a fast-paced, team environment
- Good communication skills and highly professional
- Good computer skills (Microsoft Office, internet etc.)
Responsibilities
- Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information
- Open the initial claim and refer the person to the most suitable healthcare providers
- Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions
- Record the interactions and transactions in the claims system and ensure a superior level of customer service
Benefits
- Competitive compensation package that includes a base salary, performance bonus and an extensive benefits package
- A professional future with opportunities for development, growth, and advancement
- RRSP Match program
- Financial assistance to employees who wish to continue their education
- Work/life balance, health and wellness initiatives including an excellent EAP program
- Employee engagement programs that focus on fitness, food, and fun
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
