Customer Service Representative

Allegis Corporation•Slinger, WI

16d•$42,500 - $46,000•Onsite

About The Position

Allegis is the worldwide expert in access hardware, offering a wide range of products for various industries. We pride ourselves on finding, designing, engineering, and manufacturing solutions to meet customer specifications. Our Customer Service Representatives are crucial in providing daily product and service support through all communication channels, managing customer inquiries and requests. They play a key role in order management, problem-solving, and supporting key accounts. A significant part of their role involves responding to RFQs, developing pricing strategies, and managing quotes under $1000, including follow-up and closing.

Requirements

1-2 years of customer service experience required

Nice To Haves

Associate Degree or College Degree preferred
Experience with Epicor's Prophet 21 ERP system is a plus

Responsibilities

Provide daily product and service to all communication forums of customer inquiries and requests relating to products and services that Allegis offers.
Conduct order management and entry of customer’s orders.
Demonstrate strong problem-solving skills in resolving customer’s product and service issues or complaints.
Provide key account support and management.
Respond to customer RFQs (requests for quotes) ranging from obtaining accurate information, prints, quantities, and competitive information from the customer to working with our sales channel and quoting department to develop an effective pricing strategy that will allow Allegis to close on a particular piece of business.
Manage all quotes with a value under $1000 which includes follow up and closing.
Answer phones and emails in a courteous, timely, and relevant manner.
Resolve customer product and service complaints.
Gather necessary information from customers to set up a new account.
Provide timely entry and confirmation of all orders.
Monitor all queues and reminders for order changes.
Provide timely and relevant information on follow up communications.
Proactively engage customers on service and delivery issues in a timely manner.
Provide timely entry, administration, and follow up on all quotes.
Provide sales support to Allegis sales staff.
Manage assigned accounts, including order management and administration.
Provide customers with a single point of contact.
Demonstrate knowledge and understanding of all account responsibilities to ensure Allegis is meeting customer expectations.
Monitor internal inventory levels and usage patterns at the customer on customer-specific inventory to ensure Allegis is meeting expectations with the customer as well as Allegis fiduciary expectations.