Customer Service Representative - Jackson, Michigan

America's Preferred Home Warranty•Jackson, MI

11d•Onsite

About The Position

America’s Preferred Home Warranty (APHW) is excited to present a great career opportunity! Our organization offers a unique work culture guided by the Golden Rule and focused on putting our employees first. We’re seeking a friendly and reliable Customer Service Representative to assist customers with claims, coordinate with service providers, and resolve issues in a professional and empathetic manner. The ideal candidate will have strong communication skills and a customer-first mindset. Prior customer service experience is strongly preferred. Our accredited Customer Service Representative (CSR) training program will help fully prepare you to serve our customers in a contact-center environment.

Requirements

Self-motivated professional with strong work ethic, integrity, and values
Strong interpersonal and communication skills
Ability to project a professional and knowledgeable demeanor
Excellent time and resource management skills
Experience with Microsoft Word, Excel, PowerPoint & Outlook
High school or equivalent
Minimum one year of customer service experience preferred

Responsibilities

Answering incoming calls from REALTORS® and homeowners
Assist customers with filing new service requests and explaining the claims process
Verify basic customer information, coverage limits, service fees, and contract terms
Coordinate communication between customers and service technicians to ensure timely repairs
Utilize our training and resources to determine covered and non-covered items
Document all customer interactions accurately and completely
Respond to customer complaints professionally and efficiently
Enhance the customer’s experience and promote customer retention through kind, courteous professionalism
No outbound cold-calling, sales, debt collections, or telemarketing calls