Customer Service Representative

MFCP - Motion & Flow Control Products, Inc.•Aurora, CO

17h•$23 - $30•Hybrid

About The Position

Customer Service Representatives (CSR) are responsible for receiving requests for quotations, orders, and lead-times from customers. CSR’s prepare quotations on standard and non-standard items, write orders, and relay pertinent quote or order information to customers and suppliers. CSR’s coordinate with other departments in handling purchase orders and providing service and support to customers and the Outside Sales Team.

Requirements

High school diploma or equivalent.
Excellent written & oral communication and strong relationship building skills required.
Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.
Strong computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs.
Must be a good listener with above average reasoning ability and make minimal mistakes.
Must be a good learner who can assimilate product knowledge and skills as they are presented.
Must be able to work with a wide variety of people and personalities.
Maintain regular and punctual attendance.
Previous background should include knowledge of parts and nomenclature as well as a demonstrated ability to work well with customers and suppliers.

Nice To Haves

Experience with Epicor Prophet 21 a plus.
Experience with distribution and familiarity with our product lines, a plus.

Responsibilities

Receives telephone, email, fax or walk-in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors.
Achieves and maintains rapport with customers and works to give them the best possible service.
Provides support to the Outside Sales Team.
Uses our business ERP systems to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
Track and follow up on inquiries, quotations and orders through our ERP systems.
Works closely with supplier and warehouse expeditors regarding deliveries of scheduled shipments.
Ensure all required documentation is obtained and forwarded to customer.
Interface with our suppliers on technical, pricing and delivery issues.
Respond to inquiries in a timely manner with good phone selling skills.
Assist accounts receivable with payment and credit hold issues.
Assist in managing supplier relationships.
Ensure that the highest level of customer service is provided promptly and ethically.
Generate and maintain accurate required documentation, including quotations
Address and resolve all customer requests and/or complaints utilizing a positive, creative approach.
Collaborate with all appropriate departments and personnel to ensure customer satisfaction
Develop ideas that help MFCP improve customer service, systems and procedures.
Maintain a safe, clean and organized work area.
Adhere to strict Safety Guidelines.