Customer Service Representative

Cornerstone Building Brands•Detroit Lakes, MN

19d•$22 - $25•Onsite

About The Position

As a Customer Service Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. The successful candidate will be within a daily commutable distance to Detroit Lakes, Minnesota. Join us and become an integral part of our winning team.

Requirements

One year in a customer centric role within an office setting
professional communication and problem-solving abilities
advanced computer skills including Microsoft Office (Outlook, Word, Excel) and other applications

Nice To Haves

experience working in the construction or manufacturing industry, ideally with metal roofing and/or siding

Responsibilities

Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience.
Accurately and promptly entering orders so our production team can create a quality product matching the customer's specifications.
Handling all aspects of customer care such as problem resolution and relationship management.
Being a partner to our sales team in the field.
Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order.
Ensure clear communication and understanding of any changes or issues.
Encourage use of portal, as appropriate.
Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing.
Provide prompt and efficient responses to ensure swift resolution.
Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary.
Connect customers with qualified divisional personnel for more sophisticated technical inquiries.
Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration.
Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed.
Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows.