Customer Service Representative

Gallagher • Grand Rapids, MI

3d

About The Position

Are you passionate about helping people and solving problems? Join our team as a Customer Service Representative, where you’ll play a key role in supporting our clients and ensuring their needs are met. This role is all about delivering exceptional service and building strong relationships.

Requirements

• High School Diploma/GED and 1+ years of related experience.
• Appropriate license
• Understanding of the insurance brokerage business and customer service processes/tasks
• Great communicator who can explain complex issues in simple terms.
• Organized and can manage multiple tasks effectively.
• Comfortable using technology to process requests and maintain records.
• Problem solver who enjoys helping others.
• Customer-first mindset and a commitment to delivering excellent service.

Responsibilities

• Handle a variety of service requests for our valued customers.
• Issue new and renewal policies, process changes to existing policies, and assist with endorsements like coverage updates, address changes, and more.
• Respond to client inquiries via phone and email.
• Provide certificates of insurance.
• Answer coverage questions by referring to policy language.
• Ensure accurate documentation of all communications and follow-ups.
• Help protect what matters most to our clients.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED