Customer Service Representative

HUB International • St. Petersburg, FL

5d • Remote

About The Position

Squaremouth, part of Specialty Program Group and HUB International, is seeking a remote Call Center Agent to help consumers select travel insurance policies. The role provides customer service by phone, email, and chat; explains product coverage, benefits, and pricing; and guides customers in comparing plans and choosing suitable coverage. Agents address customer questions and concerns, work with colleagues and other departments to resolve issues, and stay informed about product changes, industry developments, and regulatory requirements.

The position is remote and includes guided online learning, mock calls and chats, and regular individual and group video meetings during initial self-directed training. Initial training lasts 3–4 weeks and runs from 10:00 a.m. to 6:00 p.m. ET, Monday through Friday. After training, employees work one of several fixed schedules. The company’s operating hours are 8:00 a.m. to 10:00 p.m. ET daily, and candidates must be willing and able to work all shifts, including nights, weekends, and holidays.

Requirements

• Strong customer service and computer skills.
• Excellent written and oral communication skills.
• Strong attention to detail.
• Ability to work independently in a remote environment and manage time effectively.
• Background verification must not inhibit the ability to obtain insurance licenses.
• Reliable internet/Wi-Fi; an internet connection speed test is required.
• Previous customer service or sales experience, preferably in the insurance or travel industry.
• Strong active-listening and problem-solving abilities.
• Willingness to undergo training and continuous learning to stay current on product knowledge and industry changes.
• High school diploma or equivalent.
• Willingness and ability to work all shifts, including nights, weekends, and holidays.

Nice To Haves

• Remote or work-from-home experience.
• Additional education or certifications in customer service or insurance.

Responsibilities

• Engage with customers by phone, email, and chat to understand their travel insurance needs.
• Educate customers about insurance products, including coverage options, benefits, and pricing.
• Help customers compare insurance plans so they can make informed decisions.
• Address customer concerns, questions, and objections professionally and courteously.
• Collaborate with team members and other departments to resolve customer issues and support customer satisfaction.
• Stay current on industry trends, product changes, and travel insurance regulatory requirements.

Benefits

• Health, dental, vision, life, and disability insurance.
• Flexible spending account (FSA) and health savings account (HSA).
• 401(k) accounts and retirement savings matching.
• Paid time off, including vacation, sick, and personal days.
• Paid parental leave.
• Internet reimbursement.
• Wellbeing program.
• Company-paid life and disability plans.
• Ongoing training, licensing support, and professional development opportunities.
• Eligible bonuses, equity, and commissions for some positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED