Customer Service Representative
About The Position
At S&J Plumbing, we’re not just answering phones—we’re creating exceptional customer experiences from the very first call. If you’re a motivated, people-focused professional who thrives in a fast-paced environment and loves helping others, this is your chance to join a growing, family-oriented company that truly invests in its team. We believe happy employees create happy customers, and we back that up with real support, strong culture, and opportunities to grow. If you’re ready to be part of a team that values your contribution and helps you build a long-term career, we want to hear from you.
Requirements
- 3+ years of customer service experience (call center or high-volume environment preferred)
- Experience handling multi-line phone systems
- Strong computer skills (CRM systems, typing, data entry)
- Excellent communication and listening skills
- Highly organized with strong attention to detail and follow-through
- Ability to build trust and connect with customers quickly
- Positive, driven attitude in a fast-paced, goal-oriented environment
- Team player with a competitive edge and desire to succeed
- Flexibility and adaptability
- Military experience welcomed and valued
Responsibilities
- Answer inbound calls and schedule plumbing service appointments
- Use proven call scripts while maintaining a natural, personable tone
- Build rapport with customers and create a positive first impression
- Accurately enter and update customer information in our system
- Communicate effectively with dispatch and internal teams
- Handle customer concerns with professionalism and empathy
- Support outbound calling efforts to follow up and maximize booking opportunities
- Participate in ongoing training and coaching to improve performance
Benefits
- Medical, Dental & Vision Insurance – we cover 80% of premiums for you and your family
- 401(k) with 5% company match
- Paid Time Off – up to 2 weeks + paid holidays
- Paid Training – Nexstar, ServiceTitan, PSP, and ongoing development
- Clear career growth opportunities
- Supportive, team-first culture with a fun, relaxed atmosphere
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
