Customer Service Representative
About The Position
With a legacy of over 90 years, the company continues to grow and strengthen its presence in the 7 countries where it operates, with more than 100 units and representation of leading brands in its business areas. Every day, the company strives to meet market needs with excellent solutions, equipment, and services. This role is for a Customer Service Representative to join the team in Winnipeg, MB. The Customer Service Representative will play an integral role in handling complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
Requirements
- Sales/Marketing certificate, diploma, degree, etc.
- Related Experience, is an asset
- Working knowledge of computers and Microsoft software
- Solid knowledge of equipment systems and repairs
- Good communications skills with peers and supervisors
- Committed to continuous learning
- Strong technical background and capable of communicating with technicians and customers
- Health & Safety Knowledge – OH & S rules and regulations guidelines
- Driven to support external and internal customers with exceptional solutions
- Recognize that customers’ livelihoods depend on the service they receive from the team
- Work safely, following all safety programs and procedures
- Certification within Marketing/Sales
- Work under pressure while maintaining a strong focus on quality service
- Get to know your customers, their equipment, and their business
- Build rapport and trust
- Provide information and solutions to keep your customers up and running
- Detail-oriented position
- Developed personal systems for organizing your work, ensuring you are prepared with information, parts and specialty tooling prior to attending a worksite
Nice To Haves
- Related Experience
Responsibilities
- Handling complaints
- Provide appropriate solutions for customers
- Follow up to resolve any issues their customers experience
- Report customer satisfaction, trends and other useful information to your service supervisor
- Report any possible leads for equipment sales to the sales team
- Develop rapport with customers and be the eyes and ears of the branch; take opportunities to make a difference
- Listen actively and perform competence analysis of apprentice technicians
- Identify areas for them to improve and provide on the job training to assist in their development
Benefits
- Commission
- Vehicle allowance
- Full health and dental
- Disability
- Family assistance
- Company-sponsored RRSP plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
