Customer Service Representative

Destination Pet, LLC

1d•Onsite

About The Position

At All Friends Animal Hospital, we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help us deliver customer excellence with each client and patient. Destination Pet, headquartered in Irving, Texas, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through total pet care. With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to, grooming, boarding, daycare, training and more. By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care.

Requirements

Exceptional communication, interpersonal, and organizational skills
Strong attention to detail and ability to multitask in a fast-paced environment
Proficiency with computers and, ideally, practice management software
A professional appearance and demeanor, with genuine compassion for pets and their owners

Nice To Haves

Previous experience in a veterinary client service role preferred

Responsibilities

Welcome clients and patients with warmth, professionalism, and empathy
Answer phone calls and emails promptly while providing accurate information
Manage appointment scheduling and maintain efficient client flow
Process payments and maintain precise client and patient records
Collaborate closely with veterinarians and medical staff to support patient care
Handle client concerns with discretion, understanding, and problem-solving skills
Uphold our hospital’s standards for client confidentiality and service excellence