Customer Service Representative - Inbound and Outbound Health Insurance

Integrity•Harrisburg, PA

4d•$18 - $20

About The Position

Customer Service Representative Ritter Insurance Marketing Harrisburg, PA About Ritter Insurance Marketing Ritter Insurance Marketing, an Integrity company, is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents. Job Summary The Customer Service Representative will be responsible for handling a variety of customer service interactions, from outbound call campaigns to responding to inbound calls and emails.

Requirements

High School Diploma or equivalent.
Basic understanding of insurance and agent relationship.
Basic understanding of Medicare.
Basic understanding of marketing and new business operations.
Good computer and typing skills.
Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone.

Nice To Haves

Associates Degree preferred.
Call Center experienced preferred.
Basic Insurance Knowledge preferred (Medicare).

Responsibilities

Performs outbound call campaigns.
Provide call backs and follow up calls as needed.
Updates RAMS system as needed.
Respond to clients who contact RIM Call Center via inbound call, email or website.
Transfers calls to licensed agents, as needed.
Follows customer service protocols.
Follow company policies and procedures.
Follow call center workflows and desktop procedures.
Maintain call center metrics as determined by management.
Assumes responsibility for miscellaneous duties, as assigned.