Customer Service Representative - Outbound/Specialized
About The Position
Looking to continue your career in customer service? Bruni & Campisi, part of the renowned Apex Service Partners network, has an exciting opening for a (Outbound) Customer Service Representative. We're seeking someone who is passionate about helping people and wants to be part of improving lives every day. As a member of the Apex Service Partners family, Bruni & Campisi offers the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. If you’re eager to make a positive impact and join a growing team, this is the opportunity for you! Bruni & Campisi may conduct a pre-employment background check and drug test, subject to applicable laws. Join our team at Bruni & Campisi and become a part of a company that values employees just as much as customers. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network! Bruni & Campisi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements
- Experience: 3-5 years of customer service experience, ideally in a call center environment.
- Call Center & Office Experience: Preferred 3+ years of experience working in a customer focused environment or call center setting.
- Attention to Detail: Strong attention to detail and accuracy when entering customer information and scheduling appointments.
- Communication Skills: Excellent phone etiquette with the ability to effectively communicate with customers and team members.
- Team Player: A conscientious, team-oriented individual with a positive attitude and strong work ethic.
- Character: Honesty, integrity, and a commitment to delivering high-quality service.
- Availability: Flexible schedule with reliable transportation.
- Tech Skills: Computer/software knowledge is a plus.
Responsibilities
- Drive results by conducting outbound calls and leading targeted outreach that connects customers with the services they need.
- Bring the energy every day as you make a high volume of outbound calls with confidence, professionalism, and a positive attitude.
- Take charge of scheduling by proactively booking and confirming maintenance appointments, ensuring customers stay on track with their service needs.
- Boost revenue by recommending and promoting products and services that genuinely benefit our customers.
- Create standout customer experiences by answering questions, resolving concerns, and delivering friendly, solution‑focused support.
- Keep momentum strong by consistently hitting goals, while staying organized and efficient.
- Document every interaction with accuracy—clear notes, updated schedules, and detailed records that keep the team running smoothly.
Benefits
- Medical, Prescription, Dental, and Vision Insurance: Comprehensive coverage with minimal out-of-pocket expenses.
- Disability & Term Life Insurance: Financial security for you and your loved ones.
- Matching 401(K) Benefits: Build your future with our competitive retirement savings plan.
- Ongoing Training & Development: Opportunities for continuous growth and skill enhancement.
- Paid Holidays: Enjoy paid time off for holidays.
- Paid Time Off (PTO): Generous paid time off for a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
