Customer Service Representative - Inbound and Outbound Health Insurance

Ritter Insurance Marketing (Integrity Marketing Group)•Harrisburg, PA

2d•$18 - $20•Hybrid

About The Position

The Customer Service Representative will be responsible for handling a variety of customer service interactions, from outbound call campaigns to responding to inbound calls and emails.

Requirements

High School Diploma or equivalent.
Basic understanding of insurance and agent relationship.
Basic understanding of Medicare.
Basic understanding of marketing and new business operations.
Call Center experienced preferred.
Basic Insurance Knowledge preferred (Medicare).
Good computer and typing skills.
Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone.

Nice To Haves

Associates Degree preferred.
Call Center experienced preferred.
Basic Insurance Knowledge preferred (Medicare).

Responsibilities

Performs outbound call campaigns.
Provide call backs and follow up calls as needed.
Updates RAMS system as needed.
Respond to clients who contact RIM Call Center via inbound call, email or website.
Transfers calls to licensed agents, as needed.
Follows customer service protocols.
Follow company policies and procedures.
Follow call center workflows and desktop procedures.
Maintain call center metrics as determined by management.
Assumes responsibility for miscellaneous duties, as assigned.

Benefits

Medical/Dental/Vision Insurance
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short-Term and Long-Term Disability
Medical insurance offered starting 1st of the month following date of hire. Employer pays majority of employee-only coverage premiums
Dental and vision insurance offered starting 1st of the month following date of hire. Employer pays 100% of employee-only coverage premiums
Short-term and long-term disability insurance are paid 100% by Integrity
Life and AD&D insurance are paid 100% by Integrity
Voluntary life and AD&D insurance for employee, spouse, and children are available
401K plan with company match
Hybrid schedule offering two work-from-home days each week