Customer Service Rep I (Part-Time)

Sentara Health•Virginia Beach, VA

8d•$21 - $31•Remote

About The Position

Sentara Health is currently seeking a part-time Customer Service Representative for the evening shift. This is a remote position, but candidates must reside in the Virginia Beach or Hampton Roads area and be able to travel on-site if needed. The Customer Service Representative will be responsible for handling telephone inquiries from members or patients regarding eligibility, prescription benefits, and claim payments, as well as patient services such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Requirements

High school diploma or equivalent Required
Two years of customer service experience required
Previous data entry experience required
Prior scheduling experience required
Must be able to work between the hours of 3:30PM to 7:30PM - M-F
Must reside in Virginia Beach or Hampton Roads area.
Must be able to travel on-site if you have connectivity issues.

Nice To Haves

Familiar with Epic beaker preferred
Experience in a high-volume call center preferred

Responsibilities

Research and resolution of telephone inquiries from members or patients.
Handling incoming calls to effectively address issues related to member eligibility, plan prescription benefits, and claim payment issues.
Addressing patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Pet Insurance
Legal Resources Plan
Annual discretionary bonus opportunities