Customer Service Representative

Genesis Logistics Inc. (Supply Chain)•Stafford, VA

10d•Onsite

About The Position

At Genesis Logistics, you will play a part in one of the world’s most essential industries. As the leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At Genesis Logistics, you have a voice that matters and can make an impact that lasts. There has never been a better time to join Genesis Logistics. In a business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include: Communicating with customers via phone calls and emails; processing customer invoices and claims Position: Customer Service Representative Shift: Wednesday-Saturday 7a-5:30p Pay: $22/hr In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Customer communication through multiple channels; Strong Attendance; Ability to Multi-Task; Basic Excel Experience; Experience in Transportation and Operations is Preferred AFFORDABLE medical, dental, and vision coverages offered on your 30th day. PTO 401(k) with generous company match Tuition reimbursement program Excellent training and career advancement opportunities Grow your skills. Shape your world. Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Requirements

Communicating with customers via phone calls and emails
Processing customer invoices and claims
Customer communication through multiple channels
Strong Attendance
Ability to Multi-Task
Basic Excel Experience
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience

Nice To Haves

Experience in Transportation and Operations is Preferred
0-12 months of warehouse experience, preferred

Responsibilities

Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information.
Assist with order and product management.
Perform other duties as assigned.