SJHP Orthopedics Customer Service Representative
About The Position
Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community. The Customer Service Representative (CSR) is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinical; staff, and demonstrating self-confidence, adaptability, and personal initiative. The CSR coordinates customer encounters and serves as the communication hub for the clinic, in an attentive, courteous, and competent manner.
Requirements
- High school diploma or GED
- Must be able to see with corrective eyewear and hear clearly with assistance
- Must be able to sit and walk frequently or for long periods of time; must be able to stand, bend, squat, climb, kneel, and twist routinely
- Constant use of the computer and keyboard
- Must be able to lift greater than fifty (50) pounds and push up to three hundred (300) pounds frequently
Nice To Haves
- Previous receptionist, clerical and/or secretarial experience preferred
Responsibilities
- Consistently exceeds customer service expectations
- Strong data entry and computer skills
- When assigned, achieves necessary skills to support obtaining referrals and authorizations, handling financial transactions, managing the patient’s medical records and clinic and hospital billing and coding
- Understands and follows policy and procedure
- Builds productive interpersonal relationships in every encounter
- Demonstrates teamwork
- Actively participates in the department
- Each employee is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship
- Other duties as assigned
- Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families to ensure a safe, respectful environment that will support the delivery of care
- Effectively copes and strives for balance when caring for acutely ill patients and families
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
