Customer Service Representative

Air T Inc • Eagan, MN

17d • $80,000 - $100,000 • Onsite

About The Position

Responsible for ensuring our customers’ requirements and expectations are met and exceeded by collaborating with and supporting the sales teams.

Requirements

• High School Diploma or equivalent
• Previous inside sales and/or customer service experience
• Must be able to communicate effectively both verbally and in writing.
• Must be able to work both independently and in a team environment

Nice To Haves

• Working knowledge of Windows and Microsoft Office products
• Previous aviation experience a plus

Responsibilities

• Processing orders accurately
• Checking data accuracy in orders and updating as needed
• Collate and distribute unsolicited requests for quotes (RFQ’s)
• Responsible for handling telephone/email quotes, generally and in support of the outside sales team as required
• Maintain sales order due dates
• Input brokered repair quotes and obtain approvals from customers
• Ensuring sales orders are fulfilled promptly and on time to the customer
• Construction of data/records packages for distribution with input from technical director
• Follow up on open orders as needed
• Gather market intel and ensure accurate entry into our inventory management system
• Review safety data sheets for chemical products and keep updated
• Actively participate and take minutes during team meetings
• On-call rotation as required
• Prepare sales forecasts and other sales data and documentation as required
• Provide support, as may be required, to other sales team members to secure business opportunities in other territories
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED