Customer Service Representative

TEKsystems•Santa Paula, CA

8d•$20 - $21•Onsite

About The Position

We are looking for a customer service representative for our fast paced office during 8am to 5pm Mon through Fri to take on a collection of tasks. This is for someone who has an attention to detail, who is great at multi tasking, able to adapt to ever changing priorities and deadlines, a self starter who is also able to work in a team, has great people skills to assist customers as well as coworkers. The successful candidate will be computer literate, as well as have experience with phones, billing, and email. Training is provided for using our proprietary computer program for generating data reports and invoices along with training for using third party billing platforms.

Requirements

email
data entry
customer support
customer service skills
Ability to multi-task, and ability to shift focus/ tasks as needed.
customer service/ team player mindset
comfortable working on a computer
data entry skills

Responsibilities

Finalize and distribute laboratory reports to clients.
Generate and process invoices using the company's Laboratory Information Management System (LIMS).
Review reports and billing information for accuracy and completeness.
Answer incoming phone calls and direct inquiries to the appropriate department.
Respond to customer and vendor emails in a professional and timely manner.
Maintain documentation and records related to laboratory testing and chain-of-custody processes.
Assist with report generation and administrative support tasks.
Identify discrepancies or unusual situations and escalate appropriately.
Work collaboratively with internal teams to ensure deadlines are met.